Frequently Asked Questions
If you prefer, you can simply e-mail your artwork to your Account Manager who will be in contact with you promptly after we receive your order. Regardless, there’s no need to worry, our Customer Care team will review your order and contact you prior to production to work out all the details!
If you have any questions at all about the process, just give us a call on 1800 288 092.
Remember, artwork preparation is FREE and you’ll receive an e-mail or faxed (your choice!) mockup for your approval – FREE – before your order goes into production!
Even though we prefer vector art, we have the latest in software and technology so we can open just about any file type out there. Below are some of the most common file types:
|Software||File Type||Suggested Preparation|
|Adobe Acrobat||Embed the fonts used or export as generic .eps|
|Adobe Illustrator||.ai, .eps||Convert text to outlines, embed any linked images and save as version 10 or lower|
|Microsoft Office Files||.doc, .ppt, .pub||Embed or include fonts|
|Bitmaps (Scans, faxes, web images etc)||.jpg, .tif, .pcx, .gif, .png, .bmp||Send as is|
If the type of file you have doesn’t appear on this list, just send what you have and we’ll do our very best to make it work!